Frequently Asked Questions

Smart Masjid Home is a dedicated smart home device that brings the masjid experience into your home. It features:

• Prayer Times — accurate salah, iqama, and jumuah timings synced automatically from your local masjid.
• High-Quality Adhan — hear the adhan live from your masjid with clear, high-quality playback.
• Custom Backgrounds — personalize your display with a curated collection of Islamic backgrounds.

Anyone can purchase and set up Smart Masjid Home.

No. Smart Masjid Home is available for anyone to purchase and set up.

Smart Masjid is currently launching in the United States.

If there is sufficient interest from other regions, Smart Masjid is open to expanding to additional countries, including Canada, Europe, South America, and Australia.

Each Smart Masjid Home device can be subscribed to one masjid at a time.

Yes. You can change the masjid subscribed to your device.

Yes. Smart Masjid Home requires an active internet connection to function.

No. Smart Masjid Home is designed to be plugged in and does not run on battery power.

You can control Smart Masjid Home in three ways:

• Touch screen — the primary way to interact with the device.
• Physical power button — used to put the device to sleep or restart it.
• Smart Masjid mobile app — manage and configure your device remotely from your phone.

Yes. The device uses the screen state to indicate adhan activity.

1. Set up Smart Masjid Home.
2. The device will display a 6-digit code.
3. Use the Smart Masjid mobile app to enter the code and add the device to your account.

No. Smart Masjid Home is a listen-only device. It receives the live stream from your masjid and does not capture, listen to, or transmit any audio from your home.

No. Smart Masjid Home does not have a camera.

No. Audio is not recorded or stored on the device or on our servers.

To use Smart Masjid Home, you create an account in the Smart Masjid mobile app using basic information such as your name, email, and phone number. For the full list of what we collect and why, please see our Privacy Policy.

No. Smart Masjid does not sell your personal data. See our Privacy Policy for full details on how data is handled.

Yes. Communication between Smart Masjid Home, the mobile app, and our servers is encrypted in transit.

No. Smart Masjid Home does not track your physical location. The mobile app may request location access only to help you find nearby masjids, and you can decline.

You can request account deletion at any time from the account deletion page.

Before deleting your account, make sure to factory reset any Smart Masjid Home devices connected to it — otherwise those devices will remain linked and can't be set up again. Resetting a device removes it from your account and clears its local configuration.

Yes. You must create an account using the Smart Masjid mobile app.

Yes. A single account can be connected to multiple Smart Masjid Home devices.

Double-check that the phone number or email you entered is correct, and check your spam or junk folder if you signed up with email. You can also request a new code. If you still don't receive it, contact support@smartmasjid.app.

No. You can subscribe to your masjid at no cost.

Yes. The device can be used without any ongoing payments.

• Confirm your Wi-Fi is working on other devices in your home.
• Make sure the device is within range of your router.
• If you've changed your Wi-Fi password or switched to a new internet connection, update the Wi-Fi credentials on the device from its settings.
• Restart the device by pressing the power button, or by unplugging it for 30 seconds and plugging it back in.
• If it still won't come online, factory reset the device from its settings and set it up again using the Smart Masjid mobile app.

Prayer times are synced directly from your subscribed masjid. If they look incorrect, please reach out to us at support@smartmasjid.app.

Check the timezone in your device settings and make sure it matches your current location.

If you've recently moved to a different state or region, you'll also need to unsubscribe from your previous masjid and subscribe to a local one from your new area so that prayer times and the live stream match where you are.

The 6-digit setup code does not expire. Double-check that you've entered it correctly in the Smart Masjid mobile app. If it still isn't accepted, please contact support@smartmasjid.app.

In the Smart Masjid mobile app, go to your device settings and unsubscribe from your current masjid first, then subscribe to the new one.

Please check if you're entering the correct 6-digit setup code displayed on your Smart Masjid Home device. If you're still seeing an error, please contact support@smartmasjid.app.

Long-press the power button to bring up the shutdown or restart options, then choose restart. If the screen is still unresponsive, unplug the device for 30 seconds and plug it back in.

Long-press the power button on the device to bring up the shutdown and restart options, then choose restart. A single press of the power button puts the device to sleep instead. You can also unplug the power cable, wait a few seconds, and plug it back in.

You can factory reset Smart Masjid Home from the settings on the device. A factory reset will remove the device from your account and clear its local configuration.

Check that the power cable is firmly connected on both ends and try a different power outlet. If the device still doesn't power on, contact support@smartmasjid.app.

Your masjid may not be onboarded to Smart Masjid yet. Reach out to your masjid's admin and share the register your masjid page so they can sign up.

Smart Masjid Home can be returned within 14 days of purchase. If the device has already been set up, it must be reset before returning.

You can reach us by emailing support@smartmasjid.app or by filling out the form on our Contact Us page.

Smart Masjid is designed to strengthen the bond between the masjid and its congregation.

Any authorized masjid staff member can register a masjid directly from the Smart Masjid website.

No, it's completely free. There are no monthly subscriptions or recurring charges.

Yes. A masjid can definitely onboard to Smart Masjid without opting in for live streaming.

If a masjid opts in for live streaming, there is a one-time hardware cost for the setup kit we ship after registration. There are no monthly subscriptions or recurring fees.

Smart Masjid hardware connects directly to the masjid's existing audio system. The masjid does not need to purchase any additional equipment other than the Smart Masjid hardware.

Only users who have been explicitly authorized by the masjid can trigger the stream. This gives the masjid full control over who can start it.

No. Audio is not recorded or stored.

Live Streaming only happens when it is triggered by an authorized user. If it is not triggered, nothing is streamed.

No. Masjids cannot block or remove individual users. Anyone is allowed to subscribe/favorite to the masjid on the Smart Masjid mobile app.

All user support is handled by Smart Masjid, not the masjid.